Refer to the following topics if you can not add the camera to the HomeWizard app.

  1. Check the HomeWizard cameras app,
  2. Check that the camera starts up,
  3. Where can I find my camera ID,
  4. Installation via Wi-Fi does not work (only on CIP-37210, C735IP, C933IP)
  5. Installation via the cable.

1. Check the HomeWizard cameras app:

To use the cameras, you need the 'HomeWizard Cameras' app. Always use the latest version of the app.

Apple App Store

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Google Play Store

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2. Check that the camera starts up:

  • Check that you are using the original adapter and that the status light of this adapter is green. If the status light is not on, it may be that your adapter is defective or that it is not supplied with power. Make sure everything is properly connected and not dirty or damaged.
  • Remove the adapter from the camera from the wall socket and wait for 10 seconds. Then place the adapter back in the wall socket. Check that the camera makes a clicking noise within a minute, indicating that the camera is starting up.
  • When using a 'POE Switch' with POE camera (C735IP or C933IP), restart the POE Switch and check whether it complies with the 802.3af standard. 

If the camera still does not seem to be connected correctly or does not start up.

If you have followed the above steps and the camera is still not connected correctly. Then consult the following article; 'If your camera is not working'.



3.Where can I find my camera ID?:

Each camera has a unique ID. This ID is used to link your account with the correct camera. The placement of the camera ID differs per model. As highlighted in orange below;



See below where you can find the ID on your camera model;

  • The ID number of the CIP-37210 is visible at the back.
  • The ID number of the C723IP is visible on the side above the slot for the Micro SD card.
  • The ID number of the C724IP & C923IP is visible at the bottom.
  • The ID number of the C924IP is visible at the foot.
  • The ID number of the C735IP is visible at the bottom. (not under the foot)
  • The ID number of the C933IP is visible on the inside of the foot at the back.


If you can not find the ID number of your camera:

If the ID number is not present on your camera or you can not find it, go to step in this article 5. Installation via the cable



4. Installation via Wi-Fi does not work:

These steps are only valid for CIP-37210, C735IP and C933IP. If you have a different model number, continue in this article to step 5. Installation via the cable

Connecting to camera failed:

  • Check if there is active connection to the internet on your local network.
  • Check that your phone is on the same network.
  • Check whether the camera is in "pairing mode" (status light is flashing red / white). If your status light is lit white, it is correctly connected to the internet. If it is lit red, there is no internet connection. You can force the camera to go into "paring mode" 'reset the camera'. 

Camera can not find my Wi-Fi network:

  • The camera may not be able to receive the Wi-Fi signal from your router. If possible, place the camera closer to your Wi-Fi router.
  • All models of cameras only work with 2.4Ghz b / g / n Wi-Fi networks (5Ghz is not supported). This may prevent the camera from finding your Wi-Fi network. Consult the settings of your router to enable 2.4Ghz b / g / n network.

My Wi-Fi network is considered unsafe:

It is possible that the camera identifies your Wi-Fi network as unsafe and therefore you can not continue with the installation. This happens if your network is unsecured or secured with WEP encryption. Consult the settings of your router.


If it still fails to install the camera via Wi-Fi:

You can not yet install your camera on Wi-Fi. Then consult the following article; 'reset the camera'.. (only on C735IP and C933IP)



5. Installation via the cable:

Connect the included network cable to the network port of the camera. Connect the other end of the network cable to the router.

  • It is possible that the network cable is defective. Replace the network cable if possible.

  • Check that your camera is correctly connected to a network cable.
  • Check if there is active connection to the internet on your local network.

PAY ATTENTION

Check that your phone is connected to the same network as the camera.

  1. Open the 'HomeWizard cameras' -app
  2. In list view, go to the 'User Settings' in the top right corner. 
  3. Select'Add camera' and follow the instructions in the app.
    • Press 'Start installation'
      • Your camera ID number is automatically filled in if this is the only unknown camera within your network.
      • If you have several unknown cameras within your network, you can press the text below the input field to select the desired camera.
      • If the ID number is not filled in automatically, the app can not find your camera in your network. You can only install a camera if your phone is on the same network as your camera. 
        • You can add a camera outside your network if it has an existing password

If it has not yet succeeded to add the camera

You can not yet install your camera with the cable. Then consult the following article; 'Reset the camera'.



Need more help

Did you go through all of the steps mentioned above and you still could not add your camera; Then contact our technical support desk.