If the camera does not answer check the following;

  • Check whether the camera recognizes the Micro SD card;
    1. Open the 'HomeWizard Cameras' -app
    2. Go to 'Options' in the list viewless from the camera. 
    3. Then press'Recordings'
      • Then click on 'Recording settings'
      • Look at the available storage under capacity
        • If the Micro SD card is not recognised you will not be able to continue with Recordings.
        • If this is the case, please refer to 'If your Micro SD card is not recognized'. Als dit het geval is, raadpleeg dan 'If your Micro SD card is not recognised'.
  • Check with the recording settings whether Only on detection or always on.
    1. Open the 'HomeWizard Cameras' -app
    2. Go to 'Options' in the list viewless from the camera. 
    3. Then press'Recordings'
      • Then click on 'Recording settings'
      • At 'Only on detection' or 'Always record' the camera will record.
  • Check that your detection is not set too low.
    1. Open the 'HomeWizard Cameras'-app
    2. Go to 'Options' in the list viewless from the camera.
    3. Then press 'Detection'
      • Adjust the detection with a level higher 



When the camera still can not record

If the Micro SD card is recognised but you still can not record, format the Micro SD card.

PAY ATTENTION

All data on the Micro SD card (camera recordings) will be deleted.

  1. Open the 'HomeWizard Cameras'-app
  2. Go to 'Options' in the list viewless from the camera.
  3. Then press'Recordings'
    • Then click on  'Format SD-card'
      • Confirm by pressing 'Reformat'



Need more help

Did you go through all of the steps mentioned above and you still could not add your camera; Then contact our technical support desk.