For recording, a Micro SD card must always be inserted in the camera. We always recommend formatting the card for use with the camera. Please check the below information:


1. If your Micro SD card is not recognised

Refer to the table below to check which Micro SD card is compatible with which model.


Table:

ModelCard typeCapacityTypeMinimum write speed
Smartwares camera

C723IP, C724IP, C923IP , C924IP
Micro SD card

8GB, 16GB, 32GBSDHC

4MB/s ( class 4)

Smartwares camera

C735IP, C933IP
16,GB, 64GB, 128GB, 256GBSDHC, SDXC

 
 4MB/s (class 4) 




If the HomeWizard camera app does not recognise the Micro SD card then please follow the below steps:

  • Check if the Micro SD card is correctly connected to the camera.
  • Remove the Micro SD card from the camera and replace it. It may take a few seconds for the camera to recognise the Micro SD card. As soon as the camera recognises the card, the camera will make a clicking or audio sound.
  • If you do not hear a confirmation, it is possible that the camera has to be restarted to recognise the Micro SD card. (Rebooting the camera can take up to 2 minutes.) 
  • If you have checked whether your SD card falls within the compatibility requirements and if it is not yet recognised, go to 3. Format micro SD card.



2. If your camera does not take video or shows no screenshot in timeline.

  • Check if the camera is correctly set for recording:

    1. Open the 'HomeWizard Cameras' -app
    2. Go to 'Options' of the camera in the list view.
    3. Then press 'Recordings'
      • Then click on  'Recording settings'
      • You have the options;
        • Manual: The camera does not start recording automatically. You can record manually from the Full screen view.
        • Always record: The camera always records. When the SD card is full, the oldest recordings are automatically deleted.
        • Only on detection: The camera only records on detection. The minimum length of a detection recording is 30 seconds. The recording is automatically extended if detection takes place.
          • Here you can choose when you want to record. If you have chosen 'Only with detection', it is possible to set detection as desired.


  • Check if the Micro SD card is not full.

    1. Open the 'HomeWizard Cameras' -app
    2. Go to 'Options' of the camera in the list view.
    3. Then press 'Recordings'
      • Then click on  'Recording settings'
      • At the bottom of the screen you can find how much free space is still available on your Micro SD card. With normal behavior there should be at least 3% free space on the Micro SD card and the camera automatically removes the oldest recordings if the Micro SD becomes too full.
  • If you see abnormal results, we recommend that you delete a number of recordings until there is enough available or format the SD card. Follow the steps in point 3. Format micro SD card to read how to format the SD card.

3. Format micro SD card

Formatting is a way to configure the memory card so that the device (camera) recognises the storage. 

PAY ATTENTION

All data on the Micro SD card (camera recordings) will be deleted after formatting.


Homewizard camera -app

If the Micro SD card is recognised but you still can not record, format the Micro SD card.

  1. Open the 'HomeWizard Cameras'-app
  2. Go to 'Options' in the list viewless from the camera.
  3. Then press'Recordings'
    • Then click on  'Format SD-card'
      • Confirm by pressing 'Reformat'



If you cannot format because the card is not recognised or because the app cannot format, you can also format the Micro SD card via a PC / Mac or Laptop / Macbook (air / pro). The Micro SD card is not detected here either. Then follow step 4. If your Micro SD card is not yet recognised


Windows

Keep in mind that Window has a different control system which may cause this action to differ.

  1. Insert the Micro SD card directly into the PC or through an SD card reader attached to the PC into the SD card slot.
  2. Open 'Windows Explorer' in the menu. (Keyboard combination; 'Windows key' + E) or;
    • Click with the mouse pointer on the 'Windows' button in the lower right corner (start)
    • Then select 'All Programs
    • Open   'Desk accessories'
    • The program is located in this folder 'Windows Explorer'
      • Go to 'This pc'
      • Search for the icon 'removable disk' that represents the memory card.
      • Right click on the 'removable disk' icon to open the menu. 
      • Click on 'Format'.
      • Make changes to the allocation unit in 'Standard allocation size'.
        • Pay attention; File type must be FAT32
      • We recommend that you keep 'Fast formatting' √ checked.
      • Press 'Start' to start formatting the Micro-SD card.
    • After formatting is done put the Micro SD card back into the camera.


Mac (Macintosh)

Keep in mind that MacOS has different systems which may cause this action to differ.

  1. Insert the Micro SD card directly into the mac or through an SD card reader attached to the mac into the SD card slot.
  2. Open  'Disk Utility. Use Spotlight with key combination 'CMD ⌘' + 'Space' and then type 'Disk Utility'. Press enter after the type to open 'Disk utility' or;
    • Click the'Finder' button in the dock with the mouse pointer.
    • Then click on  'Programs'
    • Search for  'Utilities'. 
      • Select   'Disk Utility'.
      • Select the Micro SD card in the side bar on the left.
      • Click the 'Delete' option in the menu at the top.
        • Specify a desired name for the Micro SD card (Note: do not leave the name as 'Untitled').
        • Select at structure in the drop-down menu on 'MS-DOS (FAT)'
        • Press 'Delete' to correctly format the Micro SD card for the camera.
      • After formatting is done. Removes the Micro SD card correctly and places it back in the camera.

If your Micro SD card is not yet recognised:

It is possible that your Micro SD card is defective. This must then be replaced. We always recommend to purchase your SD card through our webshop for guaranteed compatibility.


Need more help

Did you go through all of the steps mentioned above and you still could not add your camera; Then contact our technical support desk.