• Refer to the table below which Micro SD card is compatible with which model. 
  • Remove the Micro SD card from the camera and replace it. It may take a few seconds for the camera to recognize the Micro SD card. As soon as the camera recognizes the card, the camera makes a clicking noise or sound signal.
  • If you do not hear confirmation, it is possible that the camera needs to be rebooted to recognize the Micro SD card
    • Restarting the camera can take up to 2 minutes.


ModelMediumCapaciteitTypeWrite speed
Smartwares camera

C723IP, C724IP, C923IP , C924IP
Micro SD kaart


4MB/s ( class 4)

Smartwares camera

C735IP, C933IP
16,GB, 64GB, 128GB, 256GBSDHC, SDXC

minimale 4MB/s (class 4) 

Compatibility with C723IP, C724IP, C923IP and C924IP is limited to Micro SD type SDHC **** with a storage from 4GB to 32GB and only class 4 speed throughput.

Compatibility with C721IP, C735IP and C933IP is limited to Micro SD type SDHC or SDXC **** with a storage from 4GB up to 256GB and at least class 4 up to class 10 speed throughput.

If your Micro SD card is not yet recognised:

It is possible that your Micro SD card is defective. This must then be replaced. We always recommend to purchase your SD card through our webshop for guaranteed compatibility.

Need more help

Did you go through all of the steps mentioned above and you still could not add your camera; Then contact our technical support desk.