Troubleshooting

Troubleshooting of the HomeWizard camera -app

How to reset the camera?
In this article we will completely remove our camera from the app and reset it to the factory settings. Then you can start again by adding the camera back i...
Wed, 11 Sep, 2019 at 1:11 PM
If your SD card is not working correctly
For recording, a Micro SD card must always be inserted in the camera. We always recommend formatting the card for use with the camera. Please check the belo...
Wed, 11 Sep, 2019 at 1:15 PM
My camera is not working
This article describes what you can do if the camera does not work properly. This article consists of the following topics: The camera does not start or ...
Wed, 11 Sep, 2019 at 1:32 PM
I cannot add my camera
Refer to the following topics if you can not add the camera to the HomeWizard app. Check the HomeWizard cameras app, Check that the camera starts up, Wh...
Wed, 11 Sep, 2019 at 2:03 PM
I forgot my password
The camera and your account both have a unique password. The password of your account is sent by e-mail when your account is activated. You entered the pass...
Tue, 25 Jun, 2019 at 2:57 PM
My camera has bad image quality
This article describes solutions for when you experience problems with the image quality of your camera. This article consists of the following parts; My...
Wed, 11 Sep, 2019 at 2:13 PM
My camera time is incorrect
This article describes what you can do when the camera time is not right. The time of the camera is tied to the location of the camera. Check that the cam...
Tue, 25 Jun, 2019 at 2:57 PM
Motion detection doesn't work
Check that you have set zones. Movement is only detected within the created zones. If no zones are set, motion is detected over the entire image. Zones can...
Tue, 25 Jun, 2019 at 2:56 PM
I do not receive notifications
Check that Notifications for your device is Enabled. Open the 'HomeWizard cameras' -app In list view, go to the 'User Settings' in th...
Tue, 25 Jun, 2019 at 2:57 PM
My camera does not record
If the camera does not answer check the following; Check whether the camera recognizes the Micro SD card; Open the 'HomeWizard Cameras' -app G...
Tue, 25 Jun, 2019 at 2:56 PM